FAQ

Are your products natural?

Yes, our products are made from high-quality natural ingredients.

 

How can I place an order?

You can place an order directly through our website by selecting your desired products and proceeding to checkout.

 

What payment methods do you accept?

We accept various payment methods, including credit/debit cards, PayPal, and other secure online payment options as well as cash on delivery.

 

How long will it take for my order to arrive?

Delivery times vary based on your location. Typically, domestic orders arrive within 5-7 business days.

 

What is your return policy?

We accept returns within 30 days of purchase. Please refer to our return policy for more details.

 

How do I return or exchange a product?

To return or exchange a product, contact our customer service team with your order details, and they will guide you through the process.

 

How can I contact customer support?

You can reach our customer support team via email at [email] or phone at [number].

 

Are your products safe for sensitive skin?

Our products are made from natural ingredients, but we recommend conducting a patch test before using them extensively, especially if you have sensitive skin.

 

I have not received any updates/emails about my order?

Please check the junk/spam folder as the email could be there. If it's not there, please reach out to the team and they will resend the tracking information.

 

I am trying to place an order but the website keeps crashing?

We would advise checking the website an hour later and trying again. If it does not work, email the team and they will look into this.

 

I put the wrong address details in my order, can this be changed?

If the order has been fulfilled, we will have to wait for the order to be returned back to us before we can resend the order to the correct address.

 

My roller is not working, how can this be fixed?

The rollers arrive tight to avoid leakages during transit, they loosen with use but some can be too tight. To loosen the ball, press the bottle down on a hard surface like a table.

 

I love your products and I want to leave a review - how can I do this?

We always love when our customers leave reviews, both good and back! Reviews can be left on our website.