Refund Policy

• Returns will be accepted only if there is any manufacturing defect with the product or mismatch of the product
• Items returned must be in their unused original condition with all thefragrens item tags attached and any related sampling pieces included.
• Incomplete, damaged, or altered returns, or anything we at  thefragrens reasonably believe have been used, will not be accepted and therefore sent back to the customer.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item.

Cancellation

In certain circumstances, before your order has been dispatched, we may be able to cancel your order. If you wish to cancel your order, then either you can contact the  thefragrens through email or telephone about your cancellation within 24 hour from the time of order being placed or you can do it by yourself

Please note, we are unable to combine orders, change the items, edit your billing and shipping details or add pieces to an existing order once it has been placed.

Your order will be processed and, subject to being accepted by us, a confirmation email will be sent upon shipping.